Hello there,
Thank you for bringing this issue to our attention. We apologize for the inconvenience caused by the faulty marker you received. We strive to provide quality products and we are sorry to hear that one of the markers did not meet your expectations.
We will rech out to you and get this problem solved ASAP
We appreciate your feedback and will use it to improve our service in the future. Thank you for choosing PensAndPencils.
Best regards,
Customer Service Team at PensAndPencils